RETURNS & EXCHANGES
If you are not satisfied with your goods for any reason, please return them to us at Cliffeco and we will exchange them, credit your Account or refund you. Please enclose a copy of your original invoice if possible which was enclosed with your original parcel.

Please state clearly why you are returning the parcel and whether you require exchange goods or a refund or a credit.
Please note, however that when sending a return, the parcel is your responsibility until it reaches us. We strongly recommend therefore that you send it registered post. Your statutory rights are not affected by these statements.

We process returns as soon as they arrive, except during extremely busy periods when there may be a short delay. Please note that credit card refunds can only be given to the original payer.

FAQ's

Do you deliver abroad?
Yes, we deliver worldwide. Delivery costs are broken down in to three zones: United Kingdom and Republic of Ireland, Other European Countries and International Countries (rest of the World).
See Delivery information above.

Can I pay by cheque?
Yes, just place your order online and send a cheque made payable to Cliffeco to the following address. D & T - the Book at Cliffeco, Steele grange, Steel Heath, Whitchurch, Shropshire SY13 3LB. (UK and Republic of Ireland only)

Does Cliffeco have a printed catalogue?
The range is currently only available online. Please visit www.cliffeco.com to see details of other products and services we offer.